PRIVACY POLICY

1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain and protect the personal information we obtain through our website [insert URL] (the “Site”) when you submit inbound lead information (for example through contact forms), in accordance with applicable Canadian and Ontario privacy laws such as the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and relevant provincial legislation.

2. What personal information we collect
When you submit information to us (for example via a “Contact Us” or “Get a Quote” form), we may collect personal information such as:

Your name

Email address

Telephone number

Postal address

Company name and job title (if applicable)

Any additional information you choose to provide (e.g., your real-estate/financial service requirements)
We may also collect certain non-personal or anonymized information automatically when you visit our Site, such as your IP address, browser type, device information, pages visited, referral URL, and time and date of visit.

3. Why we collect your information & how we use it
We collect and use your personal information for purposes including:

Responding to your inquiries or requests (e.g., follow up on a lead form)

Providing you with our services, information, quotations, or marketing materials (if you have consented)

Managing our business relationship (e.g., record-keeping, internal reporting)

Improving our website, service offerings, lead-generation processes and user experience

Meeting legal, regulatory or contractual obligations

We will only use your personal information for the purposes identified at or before the time of collection, or for purposes that a reasonable person would consider appropriate in the circumstances.

4. Legal basis and consent
By submitting your personal information to us, you are providing your consent to the collection, use and disclosure of your information for the purposes set out in this Policy. You may withdraw your consent at any time in accordance with Section 10 below. We collect only the information that is necessary for the identified purposes.

5. Disclosure of your information
We do not sell or rent your personal information to third parties. We may disclose your information to:

Our service providers, contractors or suppliers who assist us in providing services or operating our Site (for example web hosting, CRM, email service) — in such cases we require those parties to protect your information and use it only for the purposes we specify.

Legal or regulatory authorities if we are required to do so by law, court order or similar process, or to protect our rights, property or safety.
We will ensure that any such disclosures comply with applicable laws and that appropriate safeguards are in place.

6. Cross-border or international data transfers
If your personal information is transferred or stored outside Canada, we will ensure that appropriate protections and security measures are in place (such as contractual safeguards, encryption or other technical means). We will notify you if the storage or processing location materially changes.

7. Storage, retention & security
We take reasonable administrative, technical and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When retention is no longer required, your information will be securely destroyed or de-identified.

8. Cookies, tracking and analytics
We may use cookies, web beacons, analytics tools and similar technologies to collect non-identifiable information about visits to our Site (for example how many visitors, how much time spent, etc.). You may disable cookies via your browser settings, but doing so may affect your experience.
If we use third-party analytics or advertising services, those parties’ activity may result in additional data collection about your activity on the Site or other websites; we recommend reviewing their privacy policies.

9. Your rights and choices
You have the right to:

Request access to the personal information we hold about you

Request correction of any inaccurate or incomplete personal information

Withdraw your consent at any time (see Section 10)

Request deletion of your personal information, subject to legal or contractual obligations or legitimate business reasons for retaining it
To exercise any of these rights, please contact us at the contact details listed in Section 11 below. We will respond to your request in a timely manner and in accordance with applicable law.

10. Withdrawing consent
If you no longer wish us to use your personal information for a particular purpose, you may withdraw your consent by contacting us (see Section 11). Withdrawing consent may affect our ability to provide certain services to you or respond to your inquiry.

11. Contact, complaints & supervisory authority
If you have any questions, concerns or complaints about our privacy practices, or wish to access or correct your personal information, please contact: [email protected]

If you are not satisfied with our response, you have the right to file a complaint with the relevant privacy supervisory authority, such as the Office of the Privacy Commissioner of Canada (OPC) for federal matters or the Office of the Information and Privacy Commissioner of Ontario (IPC) for provincial issues in Ontario.

12. Changes to this Privacy Policy
We may update this Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Site after changes indicates your acceptance of the revised Policy.

13. Miscellaneous
If any provision of this Policy is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. This Policy is governed by the laws of the Province of Ontario and the federal laws of Canada.

End of Privacy Policy